Refund Policy
REFUND POLICY FOR SEMCO SURFACES
By placing an order through semcosurfaces.com you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.
1. 30 DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. We strongly recommend a shipping insurance with tracking on returns as we cannot refund damaged returns. Any returns past the 30 days cannot be accepted or will be refunded as a store credit.
2. RETURN PROCESS
To start a return, you can contact us at info@semcosurfaces.com . Returns will be at the customers own cost. Items sent back to us without first requesting a return will not be accepted.
Return are to be sent to :
SEMCO Surfaces
3620 W Reno Ave
Las Vegas, NV 89118
3. DAMAGED, WRONG PRODUCTS OR ISSUES
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For any replacement or refund we do require a picture of the open container and a picture of the damaged packaging.
To return your product, you should contact our mail on info@semcosurfaces.com. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
4. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at info@semcosuraces.com .
5. RESTOCKING FEE
To complete your return, we require a receipt or proof of purchase. Any return will be charged with a 25% restocking fee and we do not refund the shipping from the order. Any opened packages returned will be charged a 40% restocking fee. Products that are made by special order or have Extra Pigment in, cannot be returned. Any liquids can only be returned if unopened. Please contact customer support at info@semcosurfaces.com prior to returning the item.
6. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. In case a refund to the original payment method is not possible, we will reserve the right to issue a store credit. Please remember it can take some time for your bank or credit card company to process and post the refund too.
7. EXCLUSIONS
Any order that is discounted, on sale, on special offer or bought with a discount cannot be refunded. We still allow for exchanges and stored credit on discounted, sale and special offer orders.Products with additional pigment or made upon special color request cannot be returned.
8. CANCELLATIONS
See our shipping policy page for details.
9. PRODUCT STORAGE
Products must be stored in a closed container and above freezing point. Mix product up well before use.
Customer Support
Email: info@semcosurfaces.com